Legal

Privacy Policy

Last updated: 1 October 2026

This policy explains what personal information PropertyKleen collects when you use this website or ask us for a quote, why we collect it, how long we keep it and what rights you have under UK data protection law (the UK GDPR and the Data Protection Act 2018).

1. Who we are

The data controller for this website is [BUSINESS / LEGAL ENTITY NAME], trading as PropertyKleen, company number [COMPANY NUMBER], registered address [REGISTERED ADDRESS].

For any question about this policy or your personal data, contact us at [CONTACT EMAIL] or call 0191 245 2567 or 07555 147220.

2. Data we collect

When you send an enquiry through our website, by phone, by email or through social media, we may collect:

• Your name and, if relevant, your company name
• Your email address and phone number
• The address or postcode of the property or site to be cleaned
• The service you are interested in, preferred dates for the work and any details you choose to give us

If you accept analytics cookies, we also collect information about how you use the site (pages viewed, clicks, scrolling, device and browser type) through Microsoft Clarity. See our Cookie Policy for details.

3. Lawful basis for processing

• Contract: where we need your details to quote for, book and carry out cleaning work you have asked for.
• Legitimate interests: to reply to enquiries, manage our customer relationships and keep the business running well.
• Consent: for analytics cookies and for any marketing messages. You can withdraw consent at any time.

4. How we use and store your data

We use your details to reply to your enquiry, prepare quotes, schedule and carry out work, send invoices and keep service records for your sites.

We keep general enquiry information for 12 months from our last contact with you, or until you ask us to delete it, whichever is sooner. Where you become a customer, we keep the records we need for accounting and legal purposes for as long as the law requires.

Your data is stored securely with the providers listed below and is only accessed by people who need it to do their job.

5. Third-party processors

We use trusted providers to run this website and handle enquiries. They process data on our instructions only:

• Website hosting: [e.g. Cloudflare]
• CRM and enquiry handling: [e.g. GoHighLevel], which receives the details you submit through our contact form
• Website analytics: Microsoft Clarity, only if you accept analytics cookies

Our website links to our social media profiles. If you follow those links, the social platform's own privacy policy applies.

Some of these providers may store data outside the UK. Where they do, appropriate safeguards such as the UK International Data Transfer Agreement or adequacy regulations are in place.

6. Marketing communications

We will only send you marketing messages, such as seasonal offers or service reminders, if you have agreed to receive them or you are an existing customer and we are telling you about similar services. Every marketing email includes an unsubscribe link, and you can opt out at any time by replying "STOP" or contacting us at [CONTACT EMAIL]. We never sell your data.

7. Your rights under UK GDPR

You have the right to:

• Access the personal data we hold about you
• Rectification: have inaccurate data corrected
• Erasure: ask us to delete your data
• Restriction: ask us to limit how we use your data
• Objection: object to processing based on legitimate interests, including direct marketing
• Portability: receive your data in a usable format
• Withdraw consent at any time, including for cookies via the "Cookie settings" link in the footer

To use any of these rights, contact us at [CONTACT EMAIL]. We will respond within one month.

If you are unhappy with how we have handled your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113. We would appreciate the chance to put things right first.